They say imitation is the best flattery and we can dig the fact that younger local t-shirt companies use our marketing materials and blog posts to build their content. But it’s not original, Kirkwood Trading Company was printing custom t-shirts when many of these companies founders weren’t even born yet. We printed our first t-shirt over 30 years ago and started our business over 20 years ago. We have seen many t-shirt companies come and many t-shirt companies go. Just about every year one company will open and one or two will close. I think 3 companies fell victim in 2014 because it’s a competitive market and it’s not just about printing t-shirts for people.
As a Saint Louis custom t-shirt screen printer we operate with old school values and we’ve taken a few jobs in the teeth to get those customers to come back and give us another opportunity. Every company makes mistakes and we are no different. On occasion things go hey wire and it’s how you handle those situations that makes a customer come back for another shot or go elsewhere next time. There are no statistics available on customer retention across our local industry but as a company with continued growth, we have to have one of, if not the highest customer retention in the area. As a custom t-shirt screen printer in St. Louis with a lot of competition I wouldn’t fathom that we are the only company offering the highest quality custom tees. I know there are lots of companies who print very well and have experienced printers just as we do. I would however take the Pepsi challenge on customer service and turn around time. As a custom t-shirt screen printer we build relationships. We want our customers to keep coming back to us. While there may be a hiccup on one out of one hundred jobs, we are going to make that hiccup right. We treat every customer like they are our only customer and we treat our customers how we here at Kirkwood Trading Company like to be treated when we are someone else’s customer. It’s simple old school ethics that I think a lot of companies in all industries take for granted. I’m going to retire one day but I’m not going to retire from any one customers order. I’m going to retire from a lot of orders from a lot of repeat customers over a period of many years. There aren’t many businesses that are a custom t-shirt screen printer in the area who are older than we are. The fact of being one of the oldest companies in a city in a particular industry is a testament to the people who work at a business, the way they do business, and the quality and reliability of their business. Nobody turns orders around on a consistent basis as quickly as we do here at Kirkwood Trading Company. We do have a 12 shirt minimum because there is no money in single t-shirt orders and 9 times out of 10, for us to make money on an order less than 12 pieces, the price per shirt is cost prohibitive for you as a customer. We have a 12 shirt minimum because that’s how our business model has always been. As a custom t-shirt screen printer in Saint Louis, we offer our clients the highest quality product at a very fair price and a quick turn around. When we tell you your order will be ready, it will be ready. If you tell us it has to be done by a certain date, 9 out of 10 times it will be before that date and on the 1 time it isn’t, it’s still ready on your deadline date.
If you have a need for custom t-shirts, hoodies, jerseys, hats, bags, shorts, sweatpants, coffee mugs, performance shirts, ladies apparel, oxfords, polos, youth apparel, spirit wear, team wear, school store, school play, etc, whew!, contact the Kirkwood Trading Company. We’ll be more than happy to speak with you about your order and provide you with no hassle price quote.